/01
The problem
The challenge.
Field service teams juggled tickets, dispatch and customer comms across phone, email and paper.
Dispatchers had no map view of where crews were or what was next.
Customers didn't know when the tech would arrive.
Logistics & mobility · Logistics platform
Routed 01 — cloud field service operations.
A cloud field-service platform with omnichannel customer engagement, smart dispatching, GPS tracking and accounting integrations for service fleets.
Selected clients · 2010 – today
Power to LiveRBM GlobalDragonflySquiblerMOOSainsbury'sMPCX-LinkPower to LiveRBM GlobalDragonflySquiblerMOOSainsbury'sMPCX-LinkPower to LiveRBM GlobalDragonflySquiblerMOOSainsbury'sMPCX-Link
/02
The plan
Our approach.
Built a React dispatcher console with live map view, ticket queue and route optimisation.
Shipped React Native apps for techs with check-in, job forms and photo uploads.
Integrated Twilio for SMS reminders and rescheduling, and QuickBooks for invoicing.
Added equipment inspections, GPS tracking and driver check-ins as first-class workflows.
/03
The result
The outcome.
Dispatchers orchestrate crews on a live map instead of a whiteboard.
Customers receive precise ETAs and self-reschedule when needed.
Accounting flows feed directly from completed jobs into invoices.
Engineering stack
What it was built with.
The exact tools in the delivered system. We pick the stack to fit the problem and the team — not the trend cycle.
/01React
/02React Native
/03Node.js
/04PostgreSQL
/05Mapbox
/06Twilio
Trusted by our clients
What partners
tell us.
Most clients renew for a second engagement. The ones who don't usually hire someone from our team to run the project in-house.
We are a mental health charity and not tech minded. We needed to improve our patient registration system but wanted a company that we can relate to. Hassan took the time to meet with me and patiently went through our process to find a personalised solution for us. Hassan's team did a great job streamlining our process and connected our registration system to our patient management software. Whenever we have a glitch, they resolve this quickly. Cloudini provides a personal and efficient service and we have adopted them to be our IT provider.
Tien Kuei
CEO · Power to Live Foundation
I am writing to wholeheartedly recommend Cloudini as a premier bespoke software development agency. Our journey with them has been nothing short of exemplary, far exceeding our initial expectations. While many agencies can develop based on strict specifications, Cloudini demonstrated an incredible commitment to our project that was truly unparalleled.
Robert McPherson
Managing Director · RBM Global Ltd
Dragonfly has been working with the team at Cloudini for several years now on building out our web-based platform and APIs. One of their strengths is quickly building out a multi-disciplinary team to work on the development and delivery of features with different technical requirements. Their support has allowed us to accelerate our development work without building an internal team. They have also worked seamlessly with other third parties both during the acquisition of Dragonfly and development of our mobile app. Cloudini has been instrumental in bringing our ideas to life and providing guidance to help us make the best technical decisions. I would recommend getting in touch with them if you're looking for support.
Rebecca Palser
COO · Dragonfly
Frequently asked
Answers before you ask.
We've been building software since 2010 — 16 years of delivery across finance, healthcare, retail, logistics, energy, the public sector, and beyond. We're a consultancy, not a body-shop, and we've kept the same engineering discipline across every engagement shape.
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