/01
Service transformation from paper to digital.
End-to-end re-design, not a PDF on a website. User research, service patterns, live-phased rollouts with the contact centre in the loop.
Sector · Public sector← All industries
Public-sector digital services
people don't complain about.
Digital service standards, case management, identity, payments, and the citizen-facing apps that have to work for everyone. Accessible, bilingual, resilient, and defensible under FOI.
8
projects in sector
WCAG AA
accessibility target
Service-std
GDS-aligned delivery
Audit-ready
documentation practice
Selected clients · 2010 – today
Power to LiveRBM GlobalDragonflySquiblerMOOSainsbury'sMPCX-LinkPower to LiveRBM GlobalDragonflySquiblerMOOSainsbury'sMPCX-LinkPower to LiveRBM GlobalDragonflySquiblerMOOSainsbury'sMPCX-Link
What this sector teaches you
Accessible is the floor, not the ceiling.
Public-sector software has no luxury of a target demographic. It's for everyone. The 78-year-old on a 3G phone. The screen-reader user on a 10-year-old laptop. The civil servant on Internet Explorer on a locked-down desktop. That bar disciplines the whole engineering practice.
We deliver against service standards (UK GDS, EU GovTech, GCC Digital Government). Our projects clear WCAG AA, pass pen-tests, and come with the documentation a National Audit Office reviewer can evaluate without handholding.
Selected work
Things we've shipped
in public sector.
A sample of what we've built in this sector. We omit client names by default and share them under NDA when you want to dig into a specific engagement.
Where you call us
The four problems we're hired to solve.
/02
Case management for caseworkers.
The internal tools are usually the hardest part. We design with caseworkers, not for them. Shortcuts, bulk actions, audit trails that don't slow them down.
/03
Identity and access.
Federated identity, age assurance, verified attributes. Compliant with the national schemes, usable by citizens who distrust all of them.
/04
Legacy decommissioning.
Mainframes, Delphi apps, Oracle Forms. Migrated safely with FOI-defensible data lineage.
What we ship here
Four things we've built repeatedly.
/01
Citizen-facing service journeys.
GOV.UK-style end-to-end services. Built with the service standard in mind, not retro-fitted to pass an assessment.
/02
Internal case management.
Caseworker cockpits with the shortcuts, queues, and bulk tools experienced staff actually need.
/03
Identity and integration layers.
Federated authn, verified-attribute brokers, integrations with national schemes and legacy back-ends.
/04
Operational analytics.
Service-level reporting for ministers, performance dashboards for delivery leads, insights for policy teams. One platform, three audiences.
How to engage
Three ways to work with us
in public sector.
Pick the shape that matches the commitment. Each model ships the same engineering standard. The difference is commercial and operating fit.
Dedicated teams
A cross-functional pod owning a workstream end-to-end.
Offshore development centre
A fully-managed engineering arm built in-region.
Staff augmentation
Senior engineers plugged straight into your team.
Not sure which fits?
Book a 30-minute call with our public sectorlead. Bring the problem; we'll talk through which engagement actually matches the work.
Trusted by our clients
What partners
tell us.
Most clients renew for a second engagement. The ones who don't usually hire someone from our team to run the project in-house.
We are a mental health charity and not tech minded. We needed to improve our patient registration system but wanted a company that we can relate to. Hassan took the time to meet with me and patiently went through our process to find a personalised solution for us. Hassan's team did a great job streamlining our process and connected our registration system to our patient management software. Whenever we have a glitch, they resolve this quickly. Cloudini provides a personal and efficient service and we have adopted them to be our IT provider.
Tien Kuei
CEO · Power to Live Foundation
I am writing to wholeheartedly recommend Cloudini as a premier bespoke software development agency. Our journey with them has been nothing short of exemplary, far exceeding our initial expectations. While many agencies can develop based on strict specifications, Cloudini demonstrated an incredible commitment to our project that was truly unparalleled.
Robert McPherson
Managing Director · RBM Global Ltd
Dragonfly has been working with the team at Cloudini for several years now on building out our web-based platform and APIs. One of their strengths is quickly building out a multi-disciplinary team to work on the development and delivery of features with different technical requirements. Their support has allowed us to accelerate our development work without building an internal team. They have also worked seamlessly with other third parties both during the acquisition of Dragonfly and development of our mobile app. Cloudini has been instrumental in bringing our ideas to life and providing guidance to help us make the best technical decisions. I would recommend getting in touch with them if you're looking for support.
Rebecca Palser
COO · Dragonfly
Public sector · Frequently asked
Answers for public sector buyers.
8 projects delivered in this sector. We staff engagements with engineers and delivery leads who've shipped in Public sector before. The domain literacy is learned, not looked up.
Still wondering something?Book a 30-min call
Start here
Let's build
from here.
Thirty minutes with an engineer who builds. No sales, no drip campaign. If we're the wrong fit we'll tell you and point you somewhere better.